DDN Support Policies

Hardware Warranty

DataDirect Networks warrants that all hardware products (the "Products") manufactured and sold by it will materially conform to its specifications for twenty-four (24) months following the date of shipment to the original purchaser, unless otherwise specifically provided for in a customer-specific separate agreement executed by DataDirect Networks.

At DataDirect Networks' option, DataDirect will repair or replace the non-conforming Product, or any parts thereof, provided that, (i) purchaser promptly notifies DataDirect in writing that such Product is non-conforming with a description of such non-conformity; (ii) obtains a return merchandise authorization number ("RMA") from DataDirect Networks; (iii) returns the non-conforming Product to DataDirect Networks, including the RMA; and (iv) DataDirect Networks confirms such non-conformity is covered by the warranty set forth above. If the Product is found to be non-conforming, DataDirect Networks shall pay for the risk and expense of the shipping for the return of the Product. Any Product repaired or replaced shall be warranted for the remaining warranty period for the Product being repaired or replaced. For further details on our RMA policy and procedures (such as repair time etc.), please refer to "RMA Process and Policy" document available on our support website.